Terms and Conditions


Clean Sailors Limited is a company limited by guarantee without share capital in England and Wales.



1.1 We make every effort to ensure that product colours, designs and descriptions are as accurate as possible on the website. However, due to constraints of digital reproduction, we cannot guarantee exact depiction and variations may occur.

1.2 It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.



2. 1 Payment for all orders is made at the point of sale, and not at the point of dispatch.

2.2 By making a purchase, you specifically authorise Clean Sailors to submit information to Shopify Payments for authorisation.

2.3 If Shopify Payments declines authorisation for any reason, Clean Sailors cannot be held liable for any delay in dispatch or non-delivery.

2.4 All payments are processed and authorised by Shopify Payments

  • All sensitive credit or debit card data entered at checkout is processed and saved on Shopify Payment’s secure servers.
  • When you register for a Clean Sailors account on the My Account section of the website, or during checkout, and pay using a credit or debit card, your payment card details will be automatically saved on Shopify Payment’s secure servers for faster checkout in the future. No sensitive data is transferred to or stored on our website or on our servers. You can view, edit or delete your stored payment card information at any time by accessing the My Account page on our website.



3.1 Our products can be delivered to any country listed in the shipping section of the checkout page of our website.

3.2 Delivery options and charges are shown at cart when you select the destination country from the drop-down list.

3.3 We reserve the right to cancel your order due to postage restrictions imposed on us by Royal Mail or other delivery provider used.

3.4 Most orders are delivered by Royal Mail, but sometimes we have to use alternative delivery companies. Proof of delivery is not usually obtained and a signature is not usually required upon delivery.

3.5 You can find estimated delivery times on our Shipping and Returns page, but actual delivery times may vary for you depending on:

  • our stock availability;
  • your delivery address;
  • any problems or delays processing your payment; and
  • circumstances impacting delivery by the postal service.

3.6 We reserve the right to use alternative delivery methods without prior notification. Alternative delivery methods may require a signature upon delivery.

3.7 You will not hold us responsible for any delays, outside our control, which relate to the delivery of orders.

3.8 We cannot accept a claim for loss unless at least 10 working days for items posted to the UK, 20 working days for items posted to Europe, or 25 working days for items to the rest of the world have passed from the due delivery date.

3.9 It is your responsibility to report all lost or undelivered boxes in writing by email to support@cleansailors.com within 30 working days of the expected day of delivery.

3.10 In the unlikely event your order is lost or undelivered, we reserve the right to either send you a replacement order, or issue a refund using the same payment method you originally used.

3.11 If your order does not fit through your letterbox and you are out when it is delivered, Royal Mail or an alternative delivery company should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. We cannot be held responsible for refunding or replacing the box if this process has not been followed. Once you have received a card with information about collection or re-delivery, it is solely your responsibility to arrange to receive your delivery.

3.12 It is your responsibility to ensure your delivery address is accurate and correct at the time of order. If an error is made Clean Sailors will not refund or credit for any orders delivered to the wrong location.

3.13 We reserve the right to cancel your order if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable. Nothing in this section affects your legal rights.



4.1 We endeavour to dispatch all orders within 2 working days from when your order is placed and the payment is received.

4.2 You may cancel your contract with Clean Sailors and return an item(s) to us for a full refund (minus the original delivery costs), within 30 days of receiving your order, provided items are in their original condition.

4.2.1 To cancel your order you must notify us in writing by email to support@cleansailors.com quoting your name and order reference number. Below you can find a sample cancellation form that you can copy and use to contact us:

To: Clean Sailors, support@cleansailors.com
I/We* hereby give notice that I/We* cancel my/our contract of sale of the following goods* —,

Ordered on* / received on*

  • Name of consumer(s)
  • Address of consumer(s)
  • Date

*Delete as appropriate


4.2.2 In the event of an order cancellation on your part (a return within 30 days), you are required to cover the cost of returning the item(s) to Clean Sailors. We cannot reimburse you for this cost unless the item is faulty or has been damaged in transit.

4.2.3 In the unlikely case your order is faulty or has been damaged in transit, please contact us at your earliest opportunity by emailing support@cleansailors.com. We will either replace the damaged item and dispatch it free of charge within 2 working days or refund the price you paid for the item including postage.

4.2.4 We reserve the right to require proof of damage: You can either photograph the damage and email it to us at support@cleansailors.com return the item to our postal address (which we will supply to you). If the item is found to be faulty or damaged, we will refund the price you paid for it, and reimburse you for the returns postage. If the item is found not to be faulty or damaged, we cannot refund you for the item, or reimburse you for the return postage costs.

4.2.5 Once an item has been dispatched, we’re not able to accept returns or exchanges for items that have been personalised or made to order, or pierced jewellery (for reasons of hygiene), unless that item has been damaged in transit or is found to be faulty.

4.3 In the event of a cancellation, we will reimburse you without undue delay and within 14 days from the day we receive the returned items or, if earlier, 14 days from the day we receive a proof of postage of your returned order from you. We will reimburse you using the same payment method you used originally.

4.4 Clean Sailors reserves the right to cancel the contract between the customer, in an unlikely case, if:

  • we have insufficient stock to deliver the goods you have ordered;
  • we are not able to deliver to your area; or
  • one or more of the products you have ordered has a pricing, description or technical issue.


5.1 We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.



6.1 Coupon codes issued can only be used until their expiry date.

6.2 The offer can only be used once against a purchase and coupon codes cannot be used in conjunction with any other promotional offer such as discount offers, products reduced in price, sample sale or seasonal sale.

6.3 Clean Sailors reserves the right to remove coupon codes without warning due to insufficient stock, technical issues or misuse of a coupon code.
6.4 Coupon codes issued can only be used in conjunction with any specified terms and conditions of use.

6.5 Clean Sailors reserves the right to change or alter specified terms and conditions of use at any time without prior notice.

6.6 Clean Sailors reserves the right to cancel orders if Clean Sailors finds a coupon code has been misused or used against the coupon code’s terms and conditions of use without prior notice.



7.1 Please read our full Privacy Policy that describes how and when your information is collected, used, and shared when you purchase an item from us, contact us, or otherwise use our services through related sites and services. 



8.1 By using this site, you acknowledge that all intellectual property rights in the goods supplied, including copyright, design rights and trademarks belong to Clean Sailors or our suppliers.

8.2 All designs, text and images of Clean Sailors’ products provided on the website are protected by copyright and may be reproduced only on websites which provide links to www.cleansailors.com  and where the material is clearly credited to Clean Sailors, or otherwise only by the written permission of Clean Sailors.

8.3 Clean Sailors reserves the right to request any intellectual property, including but not limited to images, text, icons, videos and other media, be edited or removed when reproduced on other websites, printed or digital mediums.



9.1 Clean Sailors’ total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Clean Sailors to the customer.

9.2 Clean Sailors shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way.

9.3 Clean Sailors cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement.

9.4 If any term of the Agreement is held to be illegal, invalid or unenforceable, in whole or in part, such part shall be deemed not to form part of the Agreement but the legality, validity or enforceability of the remainder of the Agreement shall not be affected.

9.5 Clean Sailors Limited is a UK based limited company whose registered office is: 7 Bell Yard, London, WC2A 2JR, United Kingdom. Limited company registration number: 12454036. To exercise all relevant rights, queries or complaints please in the first instance contact: support@cleansailors.com .



10.1 We make every effort to use environmentally friendly and recycled packaging for our deliveries, however on occasion, to ensure the product reaches you in perfect condition we may have to make exceptions.

10.2 Many of our products are sourced from independent designers and makers, and most of our products use environmentally friendly printing or manufacturing methods and materials.

10.3 All items sold by Clean Sailors are ethically sourced, are made through cruelty-free processes, and do not contain any parabens or artificial ingredients. Please see individual product listings for more information, or contact us using the information below.



11.1 You can email us at any time at: support@cleansailors.com



12.1 Clean Sailors may update terms and conditions and you should check this page from time to time to ensure that you are happy with any changes before placing your order.


This page was last updated on 07 July 2020